Jackie Delph
Project and Service Manager
01534 756403
jackie.delph@jcap.co.uk
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Career Highlights
– IT Service Quality Manager at Royal Bank of Canada (2007 – 2010)
– IT Service Support Manager at Abacus Financial Services (2005 – 2007)
Background
Jackie joined JCAP in 2010 as Project and Service Manager with many years of experience in the finance industry. Her skills and experience include incident and change management, project and programme management, business and process analysis and IT service management best practice.
Jackie started her career as a Trust and Company Administrator at Abacus Financial Services and went on to form part of the project team tasked with developing Abacus’ core business software encompassing CRM, payments, cash management, pooling, bookkeeping and corporate structures. Jackie became a leader of the Abacus IT Department in her role as IT Service Support Manager, creating a Service Desk and implementing ITIL.
Jackie has achieved a level 5 Chartered Institute of Management Diploma, Prince2, ITIL Service Manager Certification and ITIL v3 Expert Certification.
In addition to a busy career in finance, Jackie is a member of the Ambulance Support Unit (ASU) for the States of Jersey Ambulance Service, qualified in Major Incident Medical Management Support (MIMMS), advanced first aid and biological and chemical decontamination. Should there be a major incident in the island the ASU would play a critical role.